How long after an item is purchased can I return or exchange it?
A purchased item can be returned or exchanged within 14 calendar days from the day the item was received.
Which items can be returned or exchanged?
Only an item purchased at ROBI AGNES studio or from our online shop www.robi-agnes.com can be returned or exchanged. If an item was purchased at any other retail store/online shop, the customer must contact the original shop of purchase regarding the return or exchange.
When returning or exchanging an item, the following terms and conditions must apply:
- the item and its packaging have not essentially changed their appearance;
- the item has not been used; it is not dirty and/or damaged, the item is self-contained;
- no original labels have been removed from the item;
- a proof of purchase is available.
If at least one of the terms & conditions mentioned above are not met, and if the return or exchange is requested later than within 14 calendar days from the day of receipt of the item, unfortunately, we cannot accept such item.
If there are a wish to return only one part from the purchased set, then the refund is calculated by the exact part specifically of the set.
What is the process for the return of items?
For the return of an item please fill in the information here: