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Privacy Policy

What do we do with your personal information?

Whether by using our store or communicating with us, as part of the buying and selling process, we may collect the personal information you give us such as your name, last name, address (home/shipping/billing address, zip code, city, country), phone number, email address and other personal data you submitted to us.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We use the information you provide only to process and complete the orders that are placed in our store. We do not share this information with the outside parties except to the extent necessary to complete that order: IT specialists to provide ROBI AGNES with e-commerce maintenance and assistance, payment operators to make payments (e.g. PayPal or Paysera), delivery companies to deliver your orders (e.g. Venipak, Omniva and Lithuanian post), accountants to provide ROBI AGNES with bookkeeping services.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register at our website, should you wish to receive our newsletter as well as updates on our new products and services. Information that you submit on our website will not be used for this purpose unless you fill out the registration form.

You can also register with our website if you would like to receive updates on our products which are out of stock. Information that is submitted on our website will not be used for this purpose unless you fill out the registration form.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

How long do we store your personal information?

Your personal data will be stored by us as long as it is deemed necessary to perform the buying and selling contract, provide services, and after that time for a period corresponding to the period of limitation of claims and other governing laws (e.g. bookkeeping), until you withdraw your consent (to the extent that data is processed on the basis of consent) or until you object.

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

How do we get your consent?

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting your data and using it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to refuse.

What rights do you have?

You have the right to get acquainted with the personal data collected about you, demand that personal data relating to you be rectified, request the deletion of data, restrict the processing of personal data, object to the processing of personal data.

If you have changed your mind after you opting-in, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at any time by contacting us at [email protected].


You are able to use either PayPal or Paysera for secure and fast online payment. We also accept credit cards (operated via Paysera system). All these methods offer a safe and secure way to pay.

More on Paysera

More on PayPal

None of your sensitive information (i.e. credit cards details) is stored on our server.

Third-party services and links

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.

Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at [email protected].