Where do we deliver?
We deliver worldwide.
If you don’t find the delivery location you want at the check out, please send us an email to sales@robi-agnes.com.
Please note that because of current regulations we don’t ship to Russian Federation and Belarus.
When do we dispatch the order?
We dispatch the order within three working days from the day of the accepted payment.
Please be aware that during collection launches or sale periods, it may take longer to prepare and deliver your order.
What are the delivery terms?
In Lithuania: within the territory of Lithuania, items are delivered within 1–3 working days from the day of dispatch, except for Neringa region, Lithuania.
To foreign countries and the Neringa region, Lithuania: items that are sent abroad or to Neringa, Lithuania, are delivered within 2–18 working days from the day of dispatch.
Please expect a delay on all orders and returns due to holiday season or sales.
Is express delivery available?
Yes, express delivery is available for an extra fee. To order this service, please send us an email to sales@robi-agnes.com.
How do we deliver?
To the Baltics (Lithuania, Latvia, Estonia): we deliver orders via parcel delivery company’s Venipak, OMNIVA and LP Express services directly to the customer’s address that is provided in the order or to parcel pick-up terminals, with an exception to Neringa region, Lithuania. The delivery time is usually from 1 to 3 working days.
Neringa region, Lithuania: items destined to Neringa are sent by LP Express and OMNIVA. Parcels are delivered to parcel pick-up terminals.
To other countries: items destined abroad are sent:
– by registered mail via services of the Lithuanian Post (more information is available online at www.post.lt). Customer’s local postal service delivers the items to the specified delivery address. The delivery time is usually from 10 to 18 working days. If there isn’t anyone at home at the moment of delivery, the post representative will usually leave a notice informing you that the parcel has to be collected from the local post office specified in the notice. Information about the documents required for the collection of the parcel at the post office of the customer’s country is usually provided in the notice left by the post representative.
– by using parcel delivery company’s Venipak and its partners (GLS/TNT) services directly to the customer’s address that is provided in the order. The delivery time is usually from 5 to 8 working days.
What is the cost of delivery?
To Baltic states (Lithuania, Latvia, Estonia) and Poland: delivery within the territory of Lithuania, other Baltic countries and Poland is free of charge for more than 200EUR orders.
To the other EU countries: delivery within the territory of the other EU countries when delivered by Lithuanian post is free of charge for more than 200EUR orders, when using Venipak and its partners (GLS/TNT) delivery services – 40 EUR.
To the UK: delivery to the UK when delivered by Lithuanian post is free of charge for more than 200EUR orders, when using Venipak and its partners (GLS/TNT) delivery services – 40 EUR.
To other countries: delivery to other countries when delivered by Lithuanian post is 20 EUR, when using Venipak and its partners (GLS/TNT) delivery services – 50 EUR.
Can the parcel be tracked?
To the Baltics (Lithuania, Latvia, Estonia) and Poland: when items are dispatched to the Lithuanian, Latvian, Estonian or Polish address, no dispatch confirmation is provided to the customer.
To other countries: when items are dispatched to the addresses in other countries, we will provide the customer with a dispatch confirmation by email, which will also contain shipment number that can be used for tracking the parcel’s route. Please note that parcel tracking service might not be available in all countries.
Other important information
When the necessary information for the delivery is provided, the customer must carefully enter correct and accurate information so that the parcel reaches the destination. Otherwise, the customer will have to cover repeated item’s delivery expenses.
Taxes
Please note, that items sent outside of the European Union may be a subject to import and/or any other customs taxes that will be payable by the customer. Therefore, we strongly recommend consulting the respective authorities prior to making a purchase, on whether any customs or other possible charges may apply at the destination country.
Do you have any further questions?
Should you have any additional questions, please send us an email to sales@robi-agnes.com.