This website is operated by ROBI AGNES. Throughout the site, the terms “we”, “us” and “our” refer to ROBI AGNES. ROBI AGNES offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without expressed written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Presentations and photos of the products offered are exemplary. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


When placing a purchase order, the customer must provide the necessary data for the order fulfillment, including first name, last name, phone number, shipping address and any other information as requested.

The purchase–sale contract is considered to be concluded from the moment of clicking the payment confirmation button.

The order is accepted by us from the moment the customer receives the order confirmation email.

From the moment of clicking the payment confirmation button, the customer undertakes an obligation to make payment for the ordered goods and delivery fee, if applicable.

We accept the following payment methods: PayPal, Paysera and credit cards (Visa, Mastercard) processed via Paysera system. Please note that depending on the customer’s country of residence, either all or certain payments mentioned above can be available.

We deliver within the territory of Lithuania, all European Union countries, also to Norway, Iceland, Switzerland, Monaco, Canada, the United States of America and Russia. Under a separate agreement, we can deliver to any other country in the world. To order this service, please send us an email to the address: sales@robi-agnes.com.

The following delivery fees apply:

Baltics: delivery within the territory of Lithuania, Latvia, and Estonia is free of charge;

European Union countries: the delivery fee to European countries is 14 EUR*.

Other countries (Norway, Iceland, Switzerland, Monaco, Canada, USA, and Russia): delivery fee to other countries is 18 EUR*.

* When shipping more than one item, additional costs may apply. For exact delivery costs, please follow the information at the checkout or contact us at sales@robi-agnes.com

Regarding charges of delivery to countries, other than listed above, please send an inquiry by email: sales@robi-agnes.com.

If the customer provides inaccurate information or incorrect shipping address, the latter undertakes an obligation to reimburse us for all related expenses incurred from delivery, etc.

If the customer requires the item to be delivered to a country outside the European Union, the latter undertakes an obligation to pay all import taxes, customs and/or intermediation charges, if applicable, for the transportation or distribution of the items listed in the order. The customer is held responsible for the provision of all the information and documents required by the customs or other authorities of the customer’s country for proper and effective delivery of the ordered item to the customer. We recommend prior to completing the purchase authorization to consult the local customs authorities regarding the final price of the item delivered to the country in question.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We undertake an obligation to dispatch the item within the period of three working days from the day of receipt of the payment for the ordered item.

If an item is dispatched to the address within the territory of Baltic states (Lithuania, Latvia or Estonia) or Poland, no item dispatch confirmation will be sent by us.

If an item is dispatched to a foreign address, we will send an item dispatch confirmation by email with the shipment number for tracking the parcel journey.

Items delivery within Baltics (Lithuanian, Latvia, Estonia) and to Poland: we deliver orders by using parcel delivery company’s Venipak services to the customer’s address provided in the order, except for Neringa.

Items delivery to other countries and to Neringa, Lithuania: items abroad and to Neringa are sent by registered mail using the services of the Lithuanian Post (more information is available here: www.post.lt). Upon the item dispatch, we will send an email, containing the item shipment number for tracking the item journey.

When Venipak services are used, orders are delivered personally to the customer at the address provided in the order. Item dispatched by the Venipak delivery company will be delivered to the customer within the period of 2-5 working days from the day of the item dispatch.

Item dispatched by the Post will be delivered to the customer within the period of 5-18 working days from the day of the item dispatch. Post services provider of the customer’s country bears responsibility for the delivery and final handing over of the post parcels sent abroad.

When dispatching to non-European Union countries, the customer may be requested to pay customs or other charges applicable in the country of delivery. We assume no responsibility for any customs or other charges applied in the customer’s country.

Express shipping is available for an extra fee both when shipping inside Lithuania and abroad. To order this service, please send us an email to the address: sales@robi-agnes.com.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may but have no obligation to monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international оr local regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ROBI AGNES, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.


You agree to indemnify, defend and hold harmless ROBI AGNES and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Republic of Lithuania.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at sales@robi-agnes.com.



Whether by using our store or communicating with us, as part of the buying and selling process, we may collect the personal information you give us such as your name, address, phone number, email address and other personal data.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We use the information you provide only to complete the order you place in our store. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.


How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@robi-agnes.com or mailing us at:


P.Vileišio g. 13-26, 10307 Vilnius, Lithuania


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


We use cookies, or tiny pieces of information stored on your computer, to verify who you are. Cookies help us to improve our website and to deliver a better and more customized service for you.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the store or unable to avail of any of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


You are able to use either Paypal or Paysera for secure and fast online payment. We also accept credit cards (operated via Paysera system). All these methods offer a safe and secure way to pay.

More on Paysera https://www.paysera.lt/v2/en-LT/faq.

More on Paypal https://www.paypal.com/lt/webapps/mpp/personal.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at sales@robi-agnes.com or by mail at:


P.Vileišio g. 13-26, 10307 Vilnius, Lithuania



Customers are entitled to return or exchange the items according to the Lithuanian legislation within the period of 14 calendar days from the day of the receipt of ordered items (Order No. 271 of the Minister of Economy of 29 June 2001 and Order No. 258 of the Minister of Economy of 17 August 2001).

Only items ordered directly from this website can be returned or exchanged following the below-described steps. Items purchased at a retail store or from other websites must be returned to the original store or website they were purchased from.

Request regarding return or exchange of the items must be sent to us in written to the following address: sales@robi-agnes.com. A receipt or any other proof of purchase must be sent together with the request.

Replacement or return are possible only if the items were not used, are not dirty, have not been custom made, the items, labels and the packaging are not damaged.

The item returned or sent for exchange must be returned with the original labels and all other packaging elements in which the item was received, if possible – in its original packaging.

We cannot accept late returns or returns if the mentioned requirements have been breached.

Expenses related to the exchange or return of a good quality item will be covered by the buyer. If the customer wishes to return or exchange the item, the item must be returned at the customer’s expense to our specified address.

The customer is held responsible for the shipping of returned items back to us. We assume no responsibility for any damage, destruction or loss of the item during its delivery back to us and we will not cover any losses. We recommend choosing the most reliable mode of shipment and to ensure the item that is sent back to us.

Once the returned item is received and inspected by us, we will send the customer an email confirming the receipt of the returned item by us. We will also notify the customer about the approval or rejection of the requested refund.

If the refund request is approved, the refund will be processed and the refund money will be sent back by the original method of payment or to the bank account given in the customer’s request for a refund. Refunds for returned items will be made within 14 calendar days.

Bank expenses related to payment of the refund to the customer’s bank account in case of return of the items, as well as any other charges related with the return of the item, if any, will be covered by the customer.

If no refund is received by the customer yet, the customer must first check his/her bank account again. Then the customer should contact his/her bank, as it may take some time before the refund is officially posted. There is often some processing time before the refund is posted. If all the above-mentioned steps have been made by the customer and no refund has been received yet, the customer should contact us at sales@robi-agnes.com.

We can only exchange a quality item for the other same item if the customer wants to exchange the item for the same model but of different colour and/or size, and only if the item of the requested size and/or colour is in stock.

If the requested colour or size is not in stock or if the customer requests for exchange of the item for the item of a different model, then a separate refund and purchase must be processed.

The shipping costs of the exchanged quality item will be covered by the customer.

If a faulty item is received by the customer, we undertake an obligation to replace the faulty item with the quality item of the same model, size, and colour at our own expense.

We undertake an obligation to dispatch the replaced quality item to the customer within the period of three working days from the day of receipt of the faulty item and of confirmation that the item is faulty but only if the replaced item of the requested size and/or colour is in stock.

If we cannot replace the faulty item with the analogous quality item, we undertake an obligation to refund payment made by the customer for the faulty item. In the latter case, we will inform the customer by email.

The refund will be processed and the refund money will be sent back by the original method of payment or customer’s bank account. Refunds for faulty items will be made within five calendar day.